Store Policy

Customer Care

We want every reader to feel confident buying directly from this site. Whether you're picking up a signed copy for yourself or a personalized gift for someone else, our goal is to make the experience as warm and easy as the stories themselves.

​

If you have questions about an order, a personalization request, or anything else, reach out anytime at jessicaallynesimmons@gmail.com. We aim to respond within 3 business days.

​

Returns & Refunds

See our below for details. In short: standard signed copies may be returned within 14 days if unread and undamaged; personalized copies are final sale, since they can't be resold once inscribed. Damaged or defective items are always replaced or refunded, no exceptions.

​

Shipping

See below for details on processing times, delivery windows, and rates.

​

• Processing Time. Signed and personalized copies are shipped directly by the author. Please allow 5 business days for orders to be processed before they ship — personalized copies may take slightly longer to allow time for inscription.

• Shipping Time. Once shipped, delivery typically takes 3-7 business days within the United States. You'll receive a shipping confirmation with tracking information once your order is on its way.

• Shipping Rates. Shipping costs are calculated at checkout based on your location and order size. UPS[Insert flat rate, free shipping threshold, or "calculated at checkout" — whichever applies.]

• International Shipping

  • At this time, we only ship within the United States.

• Lost or Delayed Packages. Once a package leaves our hands, delivery timing is out of our control. If your order is significantly delayed or appears lost in transit, please reach out to us at jessicaalleynesimmons@gmail.com and we'll help track it down.

• Questions? Reach out anytime at jessicaalleynesimmons@gmail.com. Happy to help.

​

Privacy & Safety

Your privacy matters to us. We collect only the information needed to fulfill your order and keep you updated — your name and shipping address for direct purchases, and your email if you subscribe to our newsletter. Payment information is processed securely through our third-party payment provider; we never store your card details ourselves. For full details, see our [Privacy Policy].

 

Wholesale Inquiries

Interested in carrying Jessica Alleyne Simmons titles in your bookstore, boutique, or event? We'd love to hear from you. Please reach out at [insert contact email] with your business details and expected order volume, and we'll follow up with wholesale pricing and terms.

 

Payment Methods

• Credit / Debit Cards

• PayPal